Member Retention & Growth

Home Builders Association of Greater Springfield

Springfield HBA

Strategic Plan (2011 – 2014)

KEY ISSUE AREA I:

Membership Retention and Growth


Goal 1: We will increase current member retention to 85%.

We will accomplish this goal by implementing the following strategies:

  • Revamp New Member Orientation to better communicate opportunities for engagement and address differing associate and builder member needs.
  • Regularly communicate opportunities to maximize the value and benefits of membership.
  • Implement a systematic way to proactively contact members for the purpose of setting expectations and introducing them to additional opportunities to get involved with the HBA.

Goal 2: Increase overall membership by 25%.

We will accomplish this goal by implementing the following strategies:

  • Create a strategy to capitalize on advocacy, events, data collection and other HBA involvement and victories to increase membership from affected parties.
  • Create a tool / promotional resource for suppliers to give non-member builders for recruitment purposes.
  • Create an incentive program for existing members to recruit new members.
  • Implement a strategy to more effectively recruit non-members who participate in HBA events.
  • Review the need for an association name change to better reach our entire coverage area.

HBA Strategic Plan (2011-2014):

MISSION & VALUES
KEY ISSUE AREA 1:  Membership Retention & Growth
KEY ISSUE AREA 2: Member Engagement
KEY ISSUE AREA 3: Education
KEY ISSUE AREA 4: Advocacy

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